There’s a bug in the updates from 1.4.3: the clickable Library icon in the Service Pane is hiding. We’re working on building and testing a fix, and we’ll push it out as soon as possible. If you’ve run into this problem, don’t worry — none of your music or profile data is gone.
The interim workaround is to use the Profile Manager to create a temporary new profile. You’ll find the Profile Manager under the Start menu on Windows, or by executing “songbird -p” on Mac.
Sorry for the headaches. We’re going to get this fixed as quickly as we can. Full details of the cause and fix are available in bug 21356.
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50 Comments
SubscribeTravis Jun 3, 2010 9:35 pm Permalink
@ Alan, Greg, Trent,
All you have to do is close Songbird, delete the “servicepane.rdf” file within your profile folder, and re-start Songbird. The top three items should re-appear. This works on XP, and should work for other OSes too.
I deleted the service-pane.rdf but now the profile manager crashes immediately…
I likewise deleted the service-pane.rdf and now cannot get songbird to start even after restoring it from the recycle bin.
I have just downgraded to the 1.4.3 back, since this was not the only one problem I have experienced. Also, I was unable to log in to the Last.fm which is quite annoying. The thing is that even downgrade pack to 1.4.3 didn’t fix last.fm login, weird..
And also one thing, why there is no ability to download older versions from the official webpage? I was googling for the older Songbird version like 30 minutes.. :-/
@Robert:
Old releases can be downloaded here:
http://wiki.songbirdnest.com/Build_Release#Delivered_Releases
I deleted the “servicepane.rdf” and restarted songbird and it works fine.
servicepane.rdf is gone and my library is back.
Even though this button is missing, if you make a smart playlist that includes all songs with playcounts between 0 and some large number(9999999999), it should make it so you have easy access to the full library. Not elegant, but much much much more user friendly than “delete servicepane.rdf” while we wait for a fix.
I am also having the problem with Last.fm not logging in.
I delete servicepane.rdf and Library is appear…
With last.fm no problem… is scrobling without problems… but i don’t have premiun account to listening Last.fm music.
Other plugins (EU languaje, Category Suffle, LyricMaster, QTplayback) without problems.
Another plugins needs to be update, but there is no updater now.
Thanks for your work!!!
Same problem with Last.fm here to, i tried to use the newest nightly build of songbird + the newest audioscrobbler vers. but it still doesn’t work.
@Drew
Smart idea! (Pun intended.) Thanks for that; it’ll do for now.
Thank you , I was created the new profile and the library appears again!!
really works!!
Where do I find the “servicepane.rdf” file? The only files I have with servicepane in their names is a bunch of javascript files.
@Ladez: the file is actually called “service-pane.rdf” and should be located in your Songbird Profile Folder.
Found it! Deleted it and now it works
Thanks…
It runs insanely slow though
I tried the official workaround. Is that really a workaround for a community that strives to deliver really good products? So when you create a new profile, you start from scratch. You got nothing: no music, no settings, no ratings. There shouldn’t be such bugs in the final release, or if there are, they should be fixed immediately if you want to keep your loyal community. Any time you upgrade (to an official realease!!!) you’ve got problems. Add-ons won’t work, bugs pop up, nice features are disabled. I haven’t tried video yet, but if avi is not supported there is no video support basically.
I’m sorry guys, I’m an enthousiastic Songbird and Mac user, but I have absolutely no idea how to fix this..
- I cannot find any service-pane.rdf in any folder, don’t know where to look
- I have no idea what ‘songbird -p’ is or where to find it
i just want my library back!
What should I do, wait for the official bugfix or try some other workaround?
I miss my music :-/
thanks
Pieter
@Pieter
This is the way to find your profile (where the service-pane.rdf is to be deleted):
http://wiki.songbirdnest.com/index.php?title=User:Lukas_Skywalker/F.A.Q./How_to_locate_your_profile&highlight=profile
For Mac:
Each profile is stored on your hard drive in a profile folder. The default location of the Songbird profile is ~/Library/Application Support/Songbird2/Profiles/xxxxxxxx.default/.
* xxxxxxxx represents a random string of 8 characters.
1. Open Finder and go to your home folder. Note: your home folder is usually the name of your Mac user account
2. From your home folder, open /Library/, then /Application Support/, then /Songbird2/, then /Profiles/.
3. Open your profile folder. By default, it is /xxxxxxxx.default/ where xxxxxxxx represents a random string of 8 characters.
@klint
Thanks Klint, so quick!
I’ll try it as soon as I have the nerve
At the moment at work fixing some other stuff
Thanks again!
Pieter
Hey,
This all happened to me as well, I ended up stumbling on some old comments about a similar issue and wound up in my Profiles directory creating a new profile, copying backups around and hand editing services-pane.rdf…. anyway after removing services-pane.rdf and restarting it fixed my issues.
Just some unsolicited thoughts on it all…
My songbird update history is something like 1.4.x -> 1.7.2 beta -> 1.7.2, in 1.7.2
this issue appeared. I also noticed that my services-pane.rdf seems to have grown considerably from a default Profile… (~580 lines in a default profile vs ~9 thousand lines in my current profile). I thought a nice feature to help avoid this in the future may be to use use git or some other VC system to track profile changes and create auto commits whenever updates happen or extensions are installed. Then it should be considerably easier to jump back to a last known “good” configuration. Even if there is no UI for it – anyone who has git installed could run git commands in the profiles directory to reset to a previous commit or tag.
I know this is all probably managed by firefox’s native profile system, but I just thought I’d throw in my 2 cents where nobody asked
I had this problem on both computers that I upgraded to 1.7.1. I followed the suggestion to create a new profile, which worked, but creating 2 new profiles from scratch, installing all extensions, feathers, etc., over again TWICE, and resetting all the options from default to my preferred settings TWICE, was a MAJOR pain. I agree with Andrei (above) that this really should not happen in a ‘stable release.’
Also, has anyone but me noticed that now, when you use the 3-pane filter browser, then restart Songbird, all of your library except those items selected by the filter have disappeared, and you have to click on your right-hand library entry to get your library back? Just clicking on ‘all’ in the filter panes no longer works to restore your library, and all the other genres, artists, etc, are gone from the filter pane. This is not the way this is supposed to work, and it never worked this way before.
Between this fiasco and the discontinuation of support for Linux (which was the main reason I started using Songbird to begin with) I am one dissatisfied user.
All I had to do was restart SB and the library showed up again. (maybe just lucky!!!!)
On another note; if you are missing favourite extensions you can version bump them youself (it’s explained on the SB site somewhere but is really simple even for a programming illiterate like me) and see if they work with the new version until an update comes out. I did this with my ones (about 10 of them) and the all seemed to work OK going from 1.4.3 to 1.7.2. Some even preformed better than they used to. If they don’t work just disable them until a new version turns up.
BTW 1.7 seems to be faster than 1.4 – mind you I’m running it on an OLD P3 512RAMM XP machine.
Steve
I guess that the best workaround is to downgrade or switch to another player. I don’t know why this has not been officially published yet.
Removing service-pane.rdf worked for me, but this really should not happen. I just do’nt want to repair my auto-updated “stable” media-player because it loses basic functions.
when?!!!
I just discovered that making a new profile(unrelated issue and was trying all kinds of solutions) restores the library pane to it’s rightful place. you will have to rescan your library and all that stuff, but you do NOT need to delete any files whatsoever, and it takes about 30 seconds(on an ungodly slow machine, considerably less on one made within 5 years) to work.
Try aTunes, opensource and cross platform
i think it has a better future…
http://www.atunes.org/
Seriously? We have this huge bug as well as the last.fm one and still no update to fix all of this? Dammit, people are posting URLs to other media players right in this thread, for Pete’s sake!
Well I’m not amused. I’ve executed the interim workaround and now have to start from scratch. Lost everything including all album artwork in mediaflow which I’ve so carefully completed while using Songbird over the last 2 years. Disaster!!! I really do like this product and have been using it with a lot of pleasure, but I’m utterly gutted now! Guys, really you have to be careful when you bring out a new final version and when you advise people workarounds for bugs!!!
Again, when using the interim workaround, you have created a TEMPORARY new profile, so your old data is not lost, it’s still there in the old profile, that you will be using again when the corrected version of Songbird is issues (any day now, I hope).
And of course, you can also try the alternate method on your old profile, which is to remove the service-pane.rdf file. It has proven to work in many case, and there is no data loss in that case.
If you create a new profile, just use it temporarily, don’t spend time to reload all your additional data. You will go back to the old profile anyway eventually. And wait for the bug to be corrected.
Well stupid me, I’ve deleted my old profile. Not smart I know but hé I’m just a stupid user.
Deleting the service-pane.rdf did it for me too. Thanks god, no data loss. My profile is nearly 2 years old and there are many plugins, that are not updated yet, so that they would be uninstallable in a new profile.
And why the hell is there no native way, to export a playlist?!
Thats a feature even the STUPIDEST player has! I know, that there is a plugin but since it is not released für v1.7.2 yet you must patch it yourself to get installed. Thats absolutely no solution!
Why not implement a simple backup/export mechanism for the most important settings (playlists, ratings, playcount, first played, last time played, added, plugin settings, …), instead of adding e.g. support for burning CDs (most users will use an other program for that anyway)???
@Jarod: close SB and make a copy of your profile folder… all data is here.
And you’re right, smart add-ons are there (or will be back soon).
@Fred: no, you’re not. Pofile thing is not obvious. By the way, don’t you have your cover art embedded in your music files? That should be the default behaviour of Songbird..
I’m excited every time i see an update, I figure it will improve my experience. but after i install i immediately notice that half the plugins i use don’t work along with my favorite feathers. and important things like Last.fm are totally not working. don’t you test these things? shouldn’t you know that the library goes away before you release this? I hope an update comes soon, or i might just get serious about moving to another player ( i really don’t want to though).
@jarod: I’m with you on the cd ripping thing, that is the last thing i could ever care about songbird doing.
@Brian: different users, different views… for me, ripping to Flac from within SB is a must!
So, who’s right? A decision has to be done and accepted.
I am also having the problem with Last.fm not logging in.
Last fm and missing library are both known bugs, that are expected to be corrected in a upcoming release, likely in the coming days.
I’m very happy to get CD ripping in Songbird… I could care less about it playing video. One of the things I liked about Songbird was its relatively small footprint… I worry that having all the video overhead will bloat it up.
We’ll see!
Really guys? Of all the things to screw up, being able to view your music should not be one of them. I want to support open source, but this update made my library go away, and I have no alarm clock. I understand that’s the app developer’s responsibility, but the consumer shouldn’t be faced with these things.
[/rant]
A little bit crazy, but it seems to work:
- Add new tab
- Choose Songbird in Search Menu
- Click in search mask and press Enter
You have to repeat this after starting Songbird again.
Even if you start from scratch 1.7.2 is VERY slow. And I don’t even have big library. Stop making SB bloatware when it doesn’t even have proper playback capability. And please make some kind of internal data exporter. I would liked to be able to export just “play count” or “song ratings” not entire profiles folder.
miral Jun 9, 2010 2:17 pm Permalink
A little bit crazy, but it seems to work:
- Add new tab
- Choose Songbird in Search Menu
- Click in search mask and press Enter
You have to repeat this after starting Songbird again.
+1 for this one
Ummm… Songbird is now giving me a page load error on every page. What?
so…I’d just like to say thanks(with absolutely no sarcasm, and this isn’t a sarcastic “no sarcasm”, and this isn’t…you get the gist. sincere) to the developers. You guys have made a good program that has a few bugs, but overall is one of the better ones on the market. I know a lot of people(take a look above and you’ll find a few) have a bit of an entitlement issue with free software like this and that you guys don’t have to keep making this program, so I figured I’d give an honest thanks for that in the midst of all this complaining.
seriously, thanks for developing this, even if it is having a bad phase right now.
@drew: cheers to that
Being a software engineer who builds nothing but software on top of other open source projects I understand the difficulties around releasing new code only to break existing functions. Sometimes a release is just broken and getting quality testing done is actually very very difficult. Especially with client side code running in such heterogeneous environments.
Thanks to the sb developers for the hard work they do put in to deliver an overall quality application.
@drew @erick j: +1, definitely!
About the last.fm issue, here is a temporary workaround provided by Alfred:
http://getsatisfaction.com/songbird/topics/cant_login_last_fm-z7ql0#reply_2714283