We All Hate Crashes (a Little Less)

By ben ben Permalink

Everyone hates it when an application crashes (I can’t tell you how many times my code editor has crashed on me… GRR!), but changes in Songbird and Mozilla should make crashes a little easier to tolerate than before.

Recent nightlies (including the last blessed build) have quietly enabled support for the Mozilla Crash Reporter using Google’s Breakpad library. Now every time Songbird crashes you will have the option to submit a small crash report to our server for analysis. Check out the typical data included in a report here on our Socorro server.

These reports are extremely helpful to us as they tell us exactly what went wrong when the application crashed, enabling us to fix our code and deliver a much more stable product in the future. Report submission is optional but you are strongly encouraged to help us improve the quality of Songbird by electing to share that valuable data. You’ll be glad that you did!

And, of course, many thanks to the wonderful folks at Mozilla and Google for making this great open-source technology and for all their help getting it running.

Both comments and trackbacks are currently closed.

2 Comments

Subscribe
  1. Windsurfer Oct 12, 2007 1:37 pm Permalink

    I have already submitted 4 crash reports using this.
    I absolutely love songbird already. Keep up the great work! I can hardly wait for version 1.0!
    I’m buying a t-shirt :)

  2. SuezanneC Baskerville Sep 25, 2008 8:05 pm Permalink

    I just installed Songbird a few minutes ago, told it to add the media from two hard drives, and when I type a single letter into a search field in the library, it hangs up completely, or at least for longer than my patience can tolerate.

    I’ve uninstaled it, and when it asked if I wanted to take a survey, I said yes, but no survey appeared.